Refund and Cancellation Policy
What can be cancelled, what can be refunded, and exactly how to ask.
1. Nature of services
ADA provides digital educational products and services, including online courses, certification programs, live workshops, webinars, recorded sessions, downloadable resources, assessments and digital learning materials. As these are primarily digital products, the specific refund conditions below apply.
2. Free webinars and free sessions
Where a webinar or session is offered free of charge, no payment is collected and no refund applies. Seats may be limited and attendance is subject to registration confirmation.
3. Self paced online courses
A refund request may be considered only if the request is submitted within 7 calendar days from purchase and the learner has accessed less than 20 percent of the course content. Refunds will not be provided if more than 20 percent of the course content has been accessed, a course completion certificate has been issued, downloadable resources have been fully accessed or downloaded, or the request is made after 7 calendar days from purchase.
4. Live workshops, webinars and instructor led programs
If a learner cancels more than 7 days before the session, up to 80 percent of the fee may be refunded after applicable administrative deductions. If a learner cancels within 7 days of the scheduled session, no refund shall be provided. ADA may, at its sole discretion, permit transfer of enrolment to another available session.
5. Cancellation by ADA
If ADA cancels a workshop, webinar or instructor led training for operational reasons, the learner may choose a full refund of fees paid, a transfer to a future batch, or equivalent learning credit where applicable. Such decisions are administered by Archimedis Digital Private Limited.
6. Technical access issues
If a learner encounters genuine technical difficulties preventing access to purchased content, ADA will make reasonable efforts to resolve the issue. Refunds may be considered only if the issue is verified by ADA, cannot reasonably be resolved within an acceptable timeframe, and access to the purchased service remains unavailable.
7. Non refundable situations
Refunds will not be granted for change of mind after purchase, failure to complete the course, lack of time to participate, incompatibility of personal devices that do not meet stated minimum requirements, unsatisfactory performance in assessments, employment or career expectations not being met, or promotional and discounted purchases unless specifically stated otherwise.
8. Subscription services
If ADA introduces subscription based services, users may cancel future renewals at any time. Fees already charged for the active billing cycle are generally non refundable unless required by applicable law.
9. Refund processing
Approved refunds are processed to the original payment method used during purchase within 7 to 10 working days of approval. Processing timelines may vary depending on banking institutions, payment gateways and the payment method used. ADA and Archimedis Digital Private Limited are not responsible for delays caused by third party financial institutions.
10. Fraudulent claims and chargebacks
ADA reserves the right to reject refund requests where there is evidence of excessive content consumption before the request, misuse of course materials, fraudulent payment disputes, or violation of the ADA Terms and Conditions. Raising a payment dispute without first contacting ADA may result in suspension of access while the matter is reviewed.
11. Policy changes
Archimedis Digital Private Limited reserves the right to modify this Refund and Cancellation Policy at any time. Revised versions become effective upon publication on https://ada.archimedis.io.
12. How to request a refund
All refund and cancellation requests must be submitted in writing to the address or email below, from the email address used at purchase, quoting the order or payment reference.
Archimedis Digital Academy (ADA), a unit of Archimedis Digital Private Limited.
Correspondence address: Z-279, 5th Avenue, Anna Nagar West, Chennai - 600040, Tamil Nadu, India.
Billing address: Z-270, 5th Avenue, Anna Nagar West, Chennai - 600040, Tamil Nadu, India.
Phone: +91 8778360635 · Email: ada@archimedis.io